I’m asking what qualifies a device to be eligible? I could take that to my phone developer to have them update
USER: Yes, I’ve been directed to that plenty of times. Please click here for a list of compatible phones.ĪGENT (Jason): Cricket cannot guarantee our mobile hotspot feature will work on non-Cricket devices because of settings that are hard-coded and not adjustable. Cricket cannot guarantee our Mobile Hotspot feature will work on non-Cricket devices.
#Cricket wireless hotspot android
Android or Windows BYOD phones are currently not available for Mobile Hotspot. To find your device IMEI, dial * #06# on your phone keypad.ĪGENT (Jason): Mobile Hotspot is not compatible with all phones. ĪGENT (Jason): Can I please have your pin/account code in order to authenticate your account?ĪGENT (Jason): Please help me by providing your IMEI number. USER: But am wondering what qualifies as eligible and if we could get my phone added?ĪGENT (Jason): I understand your concern and it will be a pleasure for me to explain to you with the eligibility of the hotpsot devices. USER: I’ve found after upgrading that my phone is not listed on the Eligible Phone list for hotspot USER: I recently upgraded my phone and my plan to have access to the mobile hotspot functionality and unfortunately it is not working My name is Jason and I’m glad to help you with that. *AGENT (Jason): Kody, I see you need some help with Hotspot. When attempting to troubleshoot via chat with their support they simply told me that my device has hardcoded settings that make it ineligible.
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